This resource is to support a meeting designed to help a team agree on a short-term tactical plan to support the UK government's objective to minimise and slow down the spread of Coronavirus to reduce pressure on the NHS. 


The conversation includes time to gain a shared understanding of the problems but focuses primarily on listing and evaluating possible solutions and the creation of a short-term action plan.

Use this guide and the meeting agenda to answer the question:




The agenda and guide are not intended for use if the situation turns into an emergency, and it is crucial that follow-up meetings are scheduled. We recommend there is a weekly Coronavirus report and review meeting. 


Topic 1 – Introduction and purpose of the meeting

  • State the purpose of the meeting, to create a Coronavirus action plan to:
    • Reduce risk and financial impact 
    • Support the government's objective to minimise and slow down the spread to reduce pressure on the NHS
    • Explore if there is an opportunity to provide support to the community
    • Review the situation report using the prompt questions
    • Get agreement of the level of risk to the business

Topic 2 - Employees

  • Our duty of care
  • Self-isolate
  • Advise of sick pay
  • Encourage employees taking sick days
  • Consider a remote working policy
  • Policy customer visits
  • Encourage video / Skype / tele conference style meetings
  • No shaking hands 
  • Policy on events
  • Defer non-essential seminar training


Topic 3 - Customers

  • Advise customers of the firm’s Coronavirus plans
  • Fewer face to face meetings
  • Use of video calls
  • Courier papers rather than drop off
  • Offer Coronavirus support
  • Blog posts and newsletter


Topic 4 - IT & Cybersecurity


Remote working and cybersecurity is a topical subject. In an effort to do the right thing by having people work at home to limit the impact of Coronavirus, you may create a bigger problem; home working environments are likely to be insecure and not risk assessed, e.g. home Wi-Fi and sharing of work devices with family members.

  • What IT is required?
  • Hardware
  • Remote working
  • Video conferencing
  • What data security risks need to be addressed and managed?


Topic 5 - Marketing & Business Development

  • Events and exhibitions – cancel?
  • Switch seminars for webinars
  • Budget and resource 
  • Do we need to step up our investment?


Topic 6 - Purpose

  • What can we do to support the community?
  • Sector
  • Town or region


Topic 7 - Financial Impact 


Cashflow management is key.

            Consider the impact of:

  • Customers paying more slowly
  • Bad debts
  • Fewer new customers
  • Risk of clients moving to lower-priced competitors 
  • Customers asking for lower prices because profits are hit
  • Look at payment terms
  • Offer customers time to pay
  • Expenditure – cut non-essential 
  • Delay capital purchases
  • Finance all capital purchases 
  • Avoid discretionary costs
  • Contact your bank – if you have an overdraft can it be converted to a loan? 
  • Loan holidays
  • Alternative funding for the business
  • Bookkeeping, VAT and payroll – do we need our accountants help? 


Topic 8 - Actions

  • Agreed actions
  • To do or project
  • Person
  • Deadline/timeline
  • Notes
  • Who is producing notes?
  • When and how are they to be circulated?
  • The date for next review